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Virtual Corporation Limited - Complaints Procedure

Virtual Corporation Limited (“VCL”) will attempt to resolve any disputes or complaints that you may have in regard to our products or service, and its complaints procedure is as follows:-

First Stage
If you wish to raise any issue with us, then please email us using the email address.
If you would rather to speak to a human operator, please call 0845 644 3610.

We will attempt to respond to all emails and telephone calls within 24 hours.

In dealing with any disputes or complaints we will ensure that at first instance you receive the name and status of the individual that will be handling your complaint.

Second Stage
If you have a dispute in relation to our products or service which you believe that Virtual Corporation Limited has not satisfactorily resolved at the First Stage referred to above. We shall ensure that your dispute or complaint is considered by a manager or supervisor.

Third Stage
If your dispute or complaint is still not satisfactorily resolved after the implementation of the Second Stage of our complaints procedure, you are invited to approach our Alternative Dispute Resolution Entity - IBAS, Independent Betting Adjudication
Service, PO Box 62639, London EC3P 3AS Tel: 020 7347 5883 Email:

This form is available for you to make an Adjudication request to IBAS -
a third party organisation offering independent adjudication in relation to gaming and betting disputes.

Virtual Corporation Limited agrees to be bound in respect of any such adjudication provided by IBAS in relation to your dispute or complaint. Further information can be viewed at -

Record Keeping and Reporting
Virtual Corporation Limited will keep a record of all complaints it receives for a minimum of 2 years and is committed to referring details of any disputes or complaints received by it that are referred to an independent party for adjudication to the Gambling Commission on a quarterly basis.