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Virtual Corporation Limited - Complaints Procedure

Virtual Corporation Limited (“VCL”) will attempt to resolve any disputes or complaints that you may have in regard to our products or service, and its complaints procedure is as follows:-

First Stage
If you wish to raise any issue with us, then please email us using the email address, or support form.

We will attempt to respond to all emails and telephone calls within 24 hours.

In dealing with any disputes or complaints we will ensure that at first instance you receive the name and status of the individual that will be handling your complaint.

Second Stage
If you have a dispute in relation to our products or service which you believe that Virtual Corporation Limited has not satisfactorily resolved at the First Stage referred to above. We shall ensure that your dispute or complaint is considered by a manager or supervisor, please note, VCL is not responsible for any goods/products deliveries or quality. Our supply partners have their own complaints procedure in this regard and for these complaints you will need to contact them directly.

Record Keeping and Reporting
Virtual Corporation Limited will keep a record of all complaints it receives for a minimum of 2 years and is committed to referring details of any disputes or complaints received by it that are referred to an independent party.