Responsible Gaming Policy for the Promotion of Social Responsibility.
Here at VCL - FootballBuster we believe that everyone should get enjoyment and excitement from playing our games. However, we appreciate that gambling may go beyond enjoyment for a small amount of people and become a habit that could cause problems for the individual and those around them. As such, we recognise it is our responsibility to ensure that a responsible attitude towards gambling is taken and we have a number of systems and processes in place to best avoid problems occurring. Please read on to understand how FootballBuster are committed to assisting and protecting those who should not be gambling or who wish to limit the amount that they wager.
Under Age Gambling
To play on footballbuster.com or www.footballbingo.footballbuster.com you must be over 18 years of age. We use a variety of tools to verify the age of our players. Any player who provides dishonest information regarding their age automatically forfeits their right to any prize. If you are found to have been under-age all monies staked will be returned and the appropriate authorities informed. Civil proceedings or criminal prosecution may follow.
Customer History and Balance
Customers can easily access a full history of their transactions, withdrawals and deposits with ‘My Account’. A customer’s balance is always available through the ‘My Account’ page.
footballbuster.com and footballbingo.footballbuster.com provides a self-exclusion facility, which enables customers to close their account for a minimum period of six months. Unless you request self-exclusion any account that is simply ‘closed’ can be re-opened by the customer at any time. To use our self-exclusion option please login and check the 6 month or 5 year exclusion box in your account you have registered with us. Please note that self exclusions are irreversible for the duration of the specified time and will include any future bets which are scheduled to be paid via direct debit. We would encourage anyone wanting to self exclude themselves to consider extending their self exclusion on all gambling websites they hold accounts. All funds held in self excluded accounts will be refunded to the customer.
At the end of the self exclusion period the customer is again able to use their account, but they must send us a letter or email to confirm their intention to do, and at that time of receiving the confirmation request, we will wait a period of 14 days before allowing access, and secondly the limit of deposit will be set to our lowest level of £10 for a period of 30 days.
We offer the ability for our customers to limit the amount of money that they are able to deposit online into their account on a daily basis. These amounts may be revised downwards at any time but any increase will only be implemented 24 hours after the midnight (GMT 00:00) which follows your request. This will ensure you will always have a minimum 24 hours in order to re-consider your decision to increase your limit should you wish. This facility is available in the ‘My Account’ area on the site once you have logged in.
Gambling is a form of entertainment which is enjoyed throughout the world in various mediums. Primarily it is an enjoyable leisure activity, however, it must be recognised that for a small proportion of society, gambling is a serious problem, and as a service provider we must recognise our responsibility in helping to tackle this problem.
VCL is committed to fully training its employees on the key objectives of the Gambling Commission which play an important role in the delivery of responsible gambling procedures.
It is VCL’s firm intention to uphold the licensing objectives and to implement appropriate procedures within the organisation to encourage responsible gambling and purposefully deal with the numerous problems associated with the pastime.
In order to assist our customers in gambling responsibly, and uphold the licensing objectives, we will implement the following procedures:
Marketing and Advertising
VCL will always use advertising and marketing with caution and conform with any guidelines and policies laid down by the Gambling Commission. We will ensure that we do not market or advertise to any person under the age of 18 and ensure that the content of any adverts do not engage the interests of persons under the age of 18.
Protection of Children
VCL is committed to the protection of children and young persons from the influence of gaming.
It is against the law for those under the age of 18 to gamble and VCL takes its responsibilities in this regard very seriously. Upon registration on the website, we will carry out electronic age verification checks. In addition to this, we will also carry out age checks on a random selection of existing customers to ensure further protection.
Anyone under the age of 18 found to be utilising the Football Buster website will have their winnings forfeited and will be reported to the police.
Staff Training and Awareness
All of VCL’s management and frontline customer service staff will receive awareness training on problem gambling issues.
Self Assessment Questionnaire
VCL provide a self assessment questionnaire below to assist those for which gambling is becoming a problem. This may help customers to keep control of their gambling and avoiding a path which will result in problem gambling.
Whilst the majority of people do gamble responsibly, for some, gambling can become a problem. It may help you to keep control by remembering the following:
1. Please try to establish limits for purchasing, wagering and losses before you commence gambling.
2. Gambling is not advised if it interferes with your daily responsibilities.
3. Gambling is not advised if you are in recovery for any dependency or are under the influence of alcohol or any other substance.
4. Gambling is not advised if your primary aim is to recoup losses.
If you are concerned that gambling may have taken over your life (or someone else’s) then the following questions may give you some guidance:
• Have others ever criticised your gambling?
• Have you ever lied to cover up the amount you have gambled or time you have spent doing it?
• Do arguments, frustrations or disappointments make you want to gamble?
• Do you gamble alone for long periods?
• Do you stay away from work or University to gamble?
• Do you gamble to escape from a boring or unhappy life?
• Are you reluctant to spend ‘gambling money’ on anything else?
• Have you lost interest in your family, friends or pastimes due to gambling?
• After losing, do you feel you must try to win back your losses as soon as possible?
• When gambling and you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible?
• Do you gamble until your last penny is gone?
• Have you lied, stolen or borrowed just to get money to gamble or to pay gambling debts?
• Do you feel depressed or even suicidal because of your gambling?
The more ‘yes’ answers, the more likely a gambling problem exists. For friendly and helpful advice from trained counsellors call the GamCare helpline on 0808 8020 133. The counsellor will listen to you carefully and encourage you to talk about your concerns. Sometimes just telling someone can be a relief, and is an important first step towards dealing with the problem. The GamCare Helpline is open 7 days a week 8.00am until Midnight. You can also visit the GambleCare Website
Further links below to key organisations who can provide advice and support in relation to ‘problem gambling’.
These organisations are as follows:
Whilst VCL will use all of its resources to fulfil the licensing objectives and ensure responsible gambling there is much which parents and guardians can do to ensure that their children do not partake in gambling illegally. This is particularly important for the many families who use a shared computer.
VCL will thoroughly recommend that parents and guardians install filtering software in order to restrict internet access to children and minors.
There are a number of parental filtering solutions which can be used to monitor or restrict access to the internet. These are as follows:
• www.netnanny.com – this is filtering software which protects children from inappropriate web content.
• www.cybersitter.com – this is a filtering software allowing parents to add their own sites to block
• www.gamblock.com – this software enables parents and guardians to block all access to online gaming sites from your PC or mobile phone.
This protective software allows parents to limit the websites to which they have access and generally gives them some ‘parental control’ to assist us in the prevention of underage gaming.